Current Career Openings

• Operations Manager- Houston, TX

  Rapidly growing real estate management company seeking a Vice President of Operations to become an integral part of our team! The Vice President of Operations will coordinate and oversee Flat Fee Landlord and its sister companies, Hazel Equity and Hashem Realty’s daily operations.

  As a senior member of the team, the VP of Operations will provide leadership, guidance, and oversight of our property management, sales, and construction teams. You will ensure financials, operating and compliance standards; as well as the resident and team member experiences, exceed the expectations of Flat Fee Landlord and its sister companies.
  
  Responsibilities:

  • Increase profitability and operating performance of both the organization and the properties we manage
  • Work in conjunction with accounting and asset manager to prepare annual operating and capital budgets
  • Create, manage, improve, and document operational systems and processes
  • Review and approve invoices
  • Monitor and drive property occupancy levels (for both single-family and multifamily assets)
  • Hire, fire, train, mentor, and develop staff and team members for both on-site and off-site property management positions
  • Create training programs for existing and new positions within the company and/or on-site at a property
  • Ensure property employees develop effective resident relations at each community
  • Ensure all team members and staff are providing best in class customer service and driving positive online reviews
  • Review expenditures to ensure they are within budget and properly approved
  • Lead weekly and ad-hoc company meetings with team members
  • Identify KPI's and create a system to track said KPI's
  • Create weekly, monthly, quarterly, and annual goals with team members
  • Schedule and conduct quarterly, annual, and ad-hoc performance reviews with team members to track progress, provide constructive feedback, and maintain high team morale
  • Ensure regulatory compliance and adherence to all legal requirements
  • Track and forecast operational trends and analysis
  • Formalize, improve, and create policies and procedures for both the organization and its communities/properties
  • Develop best practices, systems, and processes to drive high resident, landlord, client, and staff retention
  • Manage system to properly onboard new single and multifamily properties into our portfolio
  • Oversee maintenance work orders, projects, and unit turns for the properties we manage to ensure speed and provide quality control of completed work
  • Hold maintenance, vendors, and contractors accountable for the scope of work they are to provide for us
  • Quickly handle and diffuse client and resident complaints to ensure they do not go beyond you
  • Participate in the acquisition, due diligence, capital improvement, and underwriting processes
  • Conduct property site inspections of managed properties to ensure the quality and execution of our standards
  • Conduct property tours of comparable communities and of properties being considered for acquisition to provide feedback in the underwriting process
  • Find, vet, and manage, and provide daily operational oversight on outside contractors and repair vendors

  Qualifications and Requirements:

  • Minimum of 5 years in an operational or supervisory role within multifamily property management
  • The ideal candidate will have at minimum held the title of Regional Director/Supervisor with a large multifamily property management firm
  • Minimum four-year degree from an accredited college or university required
  • NAA Designations preferred (CAPS, CAM, etc.)
  • Strong customer service skills
  • Strong knowledge of local, state, and federal real estate laws and regulations
  • Strong interpersonal and business communication skills
  • High level of organization and attention to detail
  • Experience with creating and documenting operational systems and processes to ensure maximum efficiency and profitability within the organization
  • Strong project management skills
  • Strong problem solving and critical thinking skills
  • Strong leadership qualities
  • Must be willing to travel to different states and markets as needed for acquisitions and to check on operations of existing portfolio

• Property Manager/Leasing Agent - DFW Metroplex

  At Flat Fee Landlord, we make property management simple.  We hire the best talent, use the latest technology, and utilize proven systems to deliver top-notch customer service and affordable property management to our clients. 

  Our rapidly growing, family-owned and operated, Residential Property Management company currently services 7 different markets over 4 states throughout the country and we are continuing to expand!  Our team is motivated, driven, dedicated, innovated, energetic, and dependable and we look for like-minded individuals who share our work-ethic to join our team.   

  Position Description:

  Flat Fee Landlord is looking for a Property Manager/Leasing Agent to assist with its growing portfolio throughout DFW.  Known internally as a “Portfolio Manager” these individuals are the face of our business and vital to our organization.  In this role, you will communicate and interact with prospective tenants, current residents, landlords, vendors, and our own staff.  “Portfolio Managers” will provide our clients with world class customer service, preform all duties associated with leasing properties, conduct property inspections, coordinate make-readies to prepare properties for new tenants, process security deposits, provide ongoing recommendations for capital improvements and preventative maintenance in order to maintain/increase property value, oversee/coordinate eviction processes, and be flexible to assist in other administrative and/or service related capacities as needed.   This position, as well as our company, has plenty of room for growth and invests heavily in educating and training our team members. 

  Responsibilities and Duties

  • Effectively communicate with tenants/residents, homeowners, vendors, and staff.
  • Perform all duties related to leasing including but not limited to taking pictures, placing lockboxes, posting signage, conducting showings, and processing tenant applications.
  • Receive, qualify, schedule, and show "For Rent"/”For Sale” Properties to prospective renters and buyers.
  • Conduct move-in, mid-lease, and check-out inspections.
  • Coordinate “make-readies” quickly and efficiently to ensure properties are fully ready for new residents to move in. 
  • Process security deposits.
  • Provide recommendations to owners for necessary capital improvement and preventative maintenance necessary for maintaining/increasing property values.
  • Oversee, coordinate, conduct, and file evictions
  • Monitoring of vendor contracts, tax information, licensing and insurance certificates.
  • Assist maintenance coordinators with work order follow-up and completion as needed. 
  • Create and administer lease renewals.
  • Communicate with homeowners and tenants via telephone, in person, and online to ensure questions, requests, concerns, and comments are responded to and handled quickly, efficiently, and effectively. 
  • Contact residents with completed service requests on a weekly basis to ensure all maintenance repairs were handled satisfactorily.
  • Maintain open communication with Team Lead.
  • Enforce policies of the company and lease.

  Qualifications and Skills

  • Must have an active Real Estate License
  • Strong interpersonal & business communication skills
  • Strong customer service skills
  • High level of organization and attention to detail to handle leases/inspections and make-readies
  • Able to work on own with minimal supervision/direction
  • Able to create own schedule and keep/update/adhere to online calendar
  • Professional, flexible, and team-player 
  • Must have an operating vehicle and valid driver's license
  • Comfortable driving about 50% or more of the time within portfolio area
  • Familiar with applicable local, state, and federal laws and regulations
  • Competence with office management software, Propertyware
  • Comfortable with technology and video conferencing

  Compensation/Benefits

  • W2 Base salary plus leasing commission and possible bonuses
  • Defined career path with tons of opportunity for growth including opportunity to open your own office.
  • Group Health Insurance 
  • Dental Insurance
  • Short Term Disability, Long Term Disability, and life insurance
  • Gym Membership reimbursement
  • Paid time off and vacation
  • Industry/career related education and training reimbursement
  • Company computer equipment and cell-phone plan
  • Reimbursement for real estate fees and dues
  • Mileage reimbursement

  Job Type: Full-time

Want to join one of the fastest growing Real Estate Firms?

Send us an e-mail with your cover letter and resume to careers@flatfeelandlord.com